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Printer Support Tech 11:00 am - 7:30 pm


RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.


Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.


Ricoh offers a full portfolio of benefit and employee programs such as:
Medical Coverage & Vision Coverage
Dental Coverage
Time off Benefits including: Vacation, Sick, and Holiday
Tuition Reimbursement
Short/Long Term Disability
Term Life and AD&D Insurance
EAP and Work Life Benefits ...... and many more


Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
WE ARE RICOH! Apply today!


POSITION PROFILE


Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.


Please note that the shift for this position will be 11:00 am - 7:30 pm Monday - Friday


JOB DUTIES AND RESPONSIBILITIES



  • Daily support of network and workstation printers

  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary

  • Keeps the customer up to date on the progress of problem resolution

  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information

  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager

  • Responsible for on-site hardware & consumables inventory

  • Responsible for printer procurement as required by the customer

  • Responsible for printer hot swap inventory

  • Documents and reports all fleet meter reads

  • Maintains printer fleet tools/databases


QUALIFICATIONS (Education, Experience, and Certifications)



  • Typically requires:

  • High School Diploma (or equivalent) with additional education preferred

  • IT Help Desk Support experience (application & hardware support)

  • Technical Training & Certifications: HP Certifications


Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


Shift
1st
City
Vance
State
AL
Req Number
18-05915


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